Shipping policy
At JOSEPH SISSONS, we understand that every mug carries more than just a beverage — it carries moments of comfort, relaxation, and everyday enjoyment. Since our mugs are carefully selected and designed for daily use, we take extra care throughout the shipping process to ensure your order arrives safely, beautifully, and in perfect condition.
We are committed to providing a smooth, reliable, and worry-free delivery experience for every customer.
1. Order Processing & Dispatch
At JOSEPH SISSONS, every mug order is carefully prepared before shipment. We inspect each item and use protective packaging to help ensure your mug arrives safely.
All orders are processed and dispatched within 1–3 business days after payment confirmation. During busy seasons, holidays, or promotional periods, processing times may vary slightly.
Once your order has been shipped, you will receive a confirmation email with tracking details whenever available.
2. International Shipping & Delivery Time
We offer international shipping services to bring our carefully crafted mugs to customers around the world.
Our standard international delivery typically arrives within 6–13 business days after dispatch. Delivery times may vary depending on your destination, local customs processing, and shipping conditions.
For customers who need their mugs sooner, expedited shipping options may be available at checkout.
3. Shipping Cost Calculation & Transparency
Shipping fees are calculated automatically based on your order weight, package size, and delivery destination.
The final shipping cost will be clearly displayed during checkout before payment. We always aim to provide transparent pricing with no hidden shipping charges.
4. Customs Duties & Import Taxes
For international orders, customs duties, import taxes, or additional fees may be applied by your local customs authorities.
These charges are the responsibility of the customer. As customs regulations vary between countries, we recommend checking your local import policies before placing an order.
5. Packaging & Shipping Protection
Because mugs are delicate items, we place great importance on safe packaging.
Each JOSEPH SISSONS mug is carefully wrapped and packed using durable, shock-resistant protective materials designed to reduce the risk of damage during transportation.
For higher-value orders, optional shipping insurance may be available at checkout for additional protection and peace of mind.
6. Delivery Inspection & After-Sales Service
When your order arrives, please carefully check the package before use.
If you notice any visible damage to the outer packaging, such as serious dents, cracks, or deformation, please take photos and contact us immediately.
If your mug arrives damaged or has a product quality issue after delivery, please contact our customer support team within 48 hours of receiving your order. We will review the situation and provide an appropriate solution, including replacement, exchange, or other support when applicable.
7. Customer Support
If you have any questions regarding shipping, delivery status, customs, or your order, our customer support team is always ready to assist you.
Customer Support
Email: info@josephmug.shop
Phone: +64 22 681 9472
Business Address:
JOSEPH SISSONS
79 The Terrace, Wellington Central,
Wellington 6011, New Zealand
Thank you for choosing JOSEPH SISSONS. We continuously improve our shipping process to provide a faster, safer, and more enjoyable shopping experience, ensuring every mug arrives ready to become part of your daily moments.